Damage &
Theft Cover

Without the Cover, damage costs you the full repair, the cost of shipping to the repairer and a downtime excess of €25 to €150 per item (depending on its hire price), payable even if the repair only takes a few days. With the Cover, this downtime excess is waived: you only pay the 10% and the shipping costs.

• Accidental damage that stops the equipment from working.
• Accidental oxidation.
• Mechanical, electronic or electromechanical breakdown.
• Damage beyond repair, on presentation of a certificate stating that it cannot be repaired.
• Theft by break-in, from a car, a garage or a home.
• Theft by mugging.

• Theft through negligence, meaning equipment left unattended or visible in an unlocked car.
• Normal wear and tear.
• Cosmetic damage, such as scratches and stains, that does not stop the equipment from working.
• Deliberate damage.
• Loose accessories: cables, stands, covers, cartridges.

When a claim is accepted, you pay an excess of 10% of the repair cost for damage, with a minimum of €10, or 10% of the equipment's value for theft. The rest is covered. There is no paperwork to put together and no partner to chase: Soundcall handles it.

These three lines are worked examples, not prices: they only illustrate the 10% rule. The price of the Cover itself depends on the equipment booked and the rental duration, and it is shown when you book, before you pay. Depreciation applies from the 25th month of the equipment's age, capped at 50%.

Two scenarios, short deadlines, simple documents.

After that, there is nothing more for you to do. Soundcall files the claim with Tulip, sends the documents and follows it through to the end. The one rule to remember: if the deadline is missed or the requested documents are missing, the Cover cannot apply and you pay for the claim yourself. Not sure what to do? Call +33 6 23 65 17 78 or use our contact page.

The card hold is not protection. It is a pre-authorisation on your card taken before the equipment leaves, and it protects the rental company, not you.

Its only purpose is to secure Soundcall if the equipment comes back broken, incomplete or not at all. The rental agreement makes you responsible for the equipment from pickup until return. In other words, if a speaker falls off its stand at the end of the night, if a drink is spilt over the faders of a DJ controller, or if a car boot is forced open overnight, the whole bill is yours.

That is where it hurts: replacing a complete system runs into thousands of euros, and a single evening is enough. The card hold repairs nothing and compensates no one, it simply records that you owe the amount.

The Damage & Theft Cover turns this around. Taken out when you book, with our partner Tulip, it pays up to 90% of the claim and brings your contribution down to 10%, with a minimum of €10. An accident that could have cost several thousand euros becomes a reasonable contribution.

It does not replace the card hold: thecard hold is taken in every case. The Cover protects exactly what the card hold does not, namely you. The full conditions are set out in article 9 bis of our terms and conditions of hire.

In practice, the question mostly comes up for three kinds of hire. Equipment carried on foot or by car all night, typically a battery-powered speaker moved from the garden to the living room and then to the car boot, where the risk of a drop is real. Equipment left in a vehicle between two venues, where break-in becomes the issue. And high-value set-ups, with a DJ controller and speakers together, where a single incident far exceeds the cost of the option. On the other hand, a morning pickup and a return the next day from a closed venue is a low risk, and the Cover is a matter of choice. What should decide is the amount you would be willing to pay out of your own pocket, not the price of the option.

Two common examples of covered equipment: the SOUNDBOKS 4, carried around and set on the floor all evening, and the Deejay Club pack, which combines a DJ controller and speakers in a single hire.